To view status information, the National Provider Identifier (NPI) of your www.tricare-west.com account must be compatible with the billing NPI on the claim. Visit our I forgot or lost my password or forgot my username pages for help. You can also contact our web helpline at 1-800-440-3114, Monday-Friday, 6:30.m-7:00 p.m., Pacific Time.m.. You can continue to submit authorizations and recommendations online via our Web Authorization/Referral Tool, for which no www.tricare-west.com account is required. Most non-suppliers of TRICARE are not required to sign an agreement. Visit our Become a Non-Network Network Provider website to learn more. Online applications allow you to get faster payments and reduce errors. Visit our claims page to learn more.